TERMS AND CONDITIONS

These Terms and Conditions of Use ("Terms") govern your access to and use of the iPayso mobile application ("App"), website, and related services (collectively, the "Platform") operated by iPayso ("iPayso", "Company", "we", "us", or "our").

iPayso is a business-to-business ("B2B") digital technology platform designed primarily for local shopkeepers, merchants, and small business owners in India. The Platform provides digital ledger and payment-management tools that enable merchants to maintain customer credit records, track outstanding balances, record repayments, generate UPI payment requests, and communicate payment reminders to their customers.

These Terms constitute a legally binding agreement between iPayso and the individual or business using the Platform ("User", "Merchant", "you", or "your").

By downloading, accessing, registering for, or using the Platform or any feature made available through it, you acknowledge that you have read, understood, and agreed to these Terms, together with the iPayso Privacy Policy and any other policies or guidelines made available by iPayso from time to time.

If you do not agree with these Terms, you must not access or use the Platform.

1. ELIGIBILITY

You represent and warrant that:

You are at least 18 (eighteen) years of age;
You are legally competent to enter into a binding agreement;
You are using the Platform for legitimate business or personal business-management purposes;
The information provided by you is accurate, complete, and current;
You have the authority to provide the information you submit to the Platform; and
Your use of the Platform complies with all applicable laws and regulations.

Where you use the Platform on behalf of a business, proprietorship, partnership, company, or other legal entity, you represent that you have the necessary authority to act on behalf of that entity.

The Platform is primarily intended for merchants and small businesses operating in India.

2. DESCRIPTION OF SERVICES

iPayso provides digital tools that help merchants manage their customer credit and payment records.

Depending on the features available to you, the Services may include:

Creating and maintaining a digital business ledger ("Digital Khata");
Adding and managing customer records;
Recording credit or "udhaar" provided to customers;
Recording repayments received from customers;
Tracking outstanding customer balances;
Maintaining transaction history;
Adding transaction notes;
Generating UPI payment request;
Generating payment-related QR codes or payment request information;
Sharing payment reminders through WhatsApp;
Generating or sharing payment-related information and QR codes;
Providing basic summaries of outstanding and settled amounts; and
Other business-management features introduced by iPayso from time to time.

iPayso is a software technology platform that provides tools for merchants to maintain and manage their own business records.

iPayso does not act as a bank, lender, debt-collection agency, payment gateway, payment aggregator, or financial institution merely by providing the Services described in these Terms.

3. DIGITAL LEDGER SERVICES

The Platform allows Merchants to maintain digital records of transactions with their customers.

A Merchant may record information including:

Customer name;
Customer phone number;
Amount of credit or "udhaar" provided;
Amount of repayment received;
Date and time of transaction;
Transaction type;
Outstanding balance;
Transaction notes; and
Other information voluntarily entered by the Merchant.

The Merchant acknowledges that all such records are created and maintained based on information entered by the Merchant.

iPayso does not independently verify the accuracy, authenticity, or legality of any transaction recorded by a Merchant.

The Merchant is solely responsible for ensuring that all ledger records are accurate and reflect actual transactions between the Merchant and the relevant customer.

iPayso's Digital Khata is a record-keeping and business-management tool and does not constitute an independent legal determination that any debt, credit, or financial obligation exists between a Merchant and its customer.

4. MERCHANT ACCOUNT AND ONBOARDING

To use the Platform, a Merchant may be required to create an Account.

iPayso currently supports authentication through:

Google Authentication (OAuth)

Depending on the authentication method used, iPayso may receive and process information such as:

Name;
Email address;
Phone number; and
Basic profile information made available through the authentication provider.

The Merchant may also be required to provide business information, including:

Shop or business name;
Owner name;
Business phone number; and
Personal or business UPI ID.

The Merchant agrees that all information submitted during registration and onboarding shall be accurate, complete, and current.

The Merchant shall promptly update information that becomes inaccurate or outdated.

iPayso reserves the right to restrict or suspend an Account where the information provided is materially inaccurate, misleading, fraudulent, or unlawful.

5. ACCOUNT SECURITY

The Merchant is responsible for maintaining the security of their Account and authentication credentials.

The Merchant shall:

Not share authentication credentials with unauthorized persons;
Take reasonable measures to protect access to their device and Account;
Immediately notify iPayso if they suspect unauthorized access; and
Ensure that the mobile number and email address associated with the Account remain under their control.

iPayso will never request a Merchant's UPI PIN, bank password, debit card PIN, credit card PIN, CVV, or similar confidential payment credentials.

The Merchant acknowledges that iPayso does not collect or store such payment credentials.

6. CUSTOMER INFORMATION AND MERCHANT RESPONSIBILITY

The Platform allows Merchants to enter and maintain information relating to their customers.

Such information may include:

Customer name;
Customer phone number;
Transaction information;
Payment and credit records;
Outstanding balances; and
Transaction notes.

The Merchant is responsible for ensuring that they have the lawful right and authority to collect and provide such information to iPayso.

The Merchant shall comply with all applicable privacy and data-protection laws when collecting and entering customer information into the Platform.

The Merchant shall not knowingly provide iPayso with personal information that has been unlawfully obtained.

To the extent applicable under data-protection laws, the Merchant remains responsible for determining the purpose and lawful basis for processing its customers' personal information.

iPayso processes such information on behalf of the Merchant to provide the Services, subject to the iPayso Privacy Policy and applicable law.

7. CUSTOMER DATA AND DATA PROCESSING

For customer information entered into the Platform by a Merchant, the Merchant generally determines the purpose for which such information is collected and used.

Accordingly, the Merchant may act as the Data Controller or equivalent data fiduciary/controller under applicable law, while iPayso acts as a technology service provider or Data Processor to the extent applicable.

iPayso may process customer information solely for purposes including:

Providing the Digital Khata functionality;
Storing and displaying transaction records;
Maintaining customer records;
Providing payment-request functionality;
Supporting payment reminder features;
Maintaining and securing the Platform;
Preventing fraud and abuse;
Providing technical support; and
Complying with applicable legal obligations.

The Merchant remains responsible for ensuring that the collection and use of customer information through the Platform complies with applicable law.

8. UPI PAYMENT REQUEST FUNCTIONALITY

iPayso may provide functionality that enables a Merchant to generate a UPI payment request using a standard UPI payment URI, including a upi://pay URI.

The generated payment request may contain information such as:

Merchant UPI ID;
Merchant name;
Payment amount; and
Transaction reference or note, where supported.

When a payment request is initiated, iPayso may use the Android operating system's native Intent mechanism to open a compatible UPI application installed on the User's or customer's device.

The actual payment transaction takes place entirely outside the iPayso Platform through the relevant UPI application, participating bank, UPI infrastructure, and other entities involved in processing the transaction.

iPayso does not:

Receive or hold customer funds;
Receive or hold Merchant funds;
Operate a nodal or escrow account for such transactions;
Process or settle UPI transactions;
Act as a payment gateway or payment aggregator for such transactions;
Receive automatic transaction success or failure callbacks from the UPI application; or
Guarantee the successful completion of a payment.

9. PAYMENT VERIFICATION

Because UPI transactions initiated through iPayso are completed outside the iPayso Platform, iPayso may not receive real-time or automatic confirmation of whether a payment has been successfully completed.

The Merchant is solely responsible for independently verifying whether the payment has actually been credited to the Merchant's bank account.

The Merchant should verify the transaction through their bank account, banking application, UPI application, bank statement, or other appropriate means before marking a ledger entry as "Paid", "Received", or otherwise settled.

iPayso shall not be responsible for any loss resulting from:

The Merchant incorrectly marking a transaction as paid;
A failed or pending UPI transaction;
A delayed bank transaction;
A reversed or refunded payment;
A fraudulent payment screenshot;
A payment made to an incorrect UPI ID; or
Any incorrect information entered by the Merchant or customer.

10. MERCHANT UPI ID

The Merchant may provide a personal or business UPI ID to be used for generating payment requests.

The Merchant is solely responsible for ensuring that the UPI ID entered into the Platform is accurate and belongs to the intended recipient.

iPayso does not independently verify the ownership or accuracy of the UPI ID entered by the Merchant.

If the Merchant enters an incorrect UPI ID, payment request, or other payment information, iPayso shall not be responsible for any resulting loss, subject to applicable law.

11. THIRD-PARTY UPI APPLICATIONS AND SERVICES

The payment functionality provided by iPayso may depend on third-party UPI applications, banks, NPCI infrastructure, telecommunications networks, operating systems, and other third-party services.

Examples may include UPI applications such as Google Pay, PhonePe, Paytm, or other compatible applications.

iPayso is not affiliated with, endorsed by, sponsored by, or controlled by such third-party service providers unless expressly stated otherwise.

Your use of any third-party UPI application is subject to the terms and privacy policies of that third party.

iPayso shall not be responsible for:

The availability of any UPI application;
Compatibility of a UPI application;
UPI transaction failures;
Banking system outages;
NPCI infrastructure interruptions;
Payment delays;
Payment reversals;
Incorrect transaction status displayed by a third party; or
Any other failure arising from third-party systems.

12. WHATSAPP PAYMENT REMINDERS

iPayso may allow Merchants to prepare and share payment reminders with customers through WhatsApp.

The functionality operates through Android's supported application linking or Intent mechanisms and may open the Merchant's installed WhatsApp application with a pre-filled message and, where supported, an optional QR code image generated on the device.

The Merchant must review the message and manually select the "Send" option within WhatsApp.

iPayso does not:

Automatically send messages in the background;
Send messages without the Merchant's action;
Operate or control WhatsApp;
Access the Merchant's WhatsApp account; or
Guarantee delivery or receipt of messages.

iPayso is not affiliated with or endorsed by WhatsApp or Meta Platforms, Inc.

The Merchant is solely responsible for the content and frequency of payment reminders sent to customers.

The Merchant must ensure that all communications comply with applicable laws and do not constitute harassment, threats, abuse, spam, or unlawful collection practices.

13. iPAYSO IS NOT A DEBT-COLLECTION AGENCY

iPayso is a software platform that provides digital ledger and payment-request tools. iPayso does not act as a debt-collection agency or collection agent on behalf of Merchants.

iPayso does not:

Contact customers independently to recover debts;
Guarantee repayment of any customer debt;
Initiate legal recovery proceedings;
Determine whether a customer owes money to a Merchant; or
Assume responsibility for any dispute between a Merchant and customer.

Any dispute concerning credit, "udhaar", outstanding amounts, goods, services, or repayment obligations is solely between the Merchant and the relevant customer. iPayso shall not be responsible if a customer refuses or fails to pay a Merchant.

14. USER RESPONSIBILITIES

The Merchant is solely responsible for:

The accuracy of all information entered into the Platform;
The accuracy of customer records;
The accuracy of ledger entries;
The correctness of the Merchant's UPI ID;
Verification of actual payment receipt;
Compliance with applicable laws;
Obtaining any required customer consent or providing legally required notices;
Maintaining appropriate business records;
Protecting access to the Merchant's Account; and
Ensuring that the Platform is not used for unlawful purposes.

The Merchant shall not use the Platform to:

Commit fraud;
Facilitate money laundering;
Facilitate terrorist financing;
Conduct unlawful gambling;
Sell illegal goods or services;
Harass or threaten customers;
Upload malicious software;
Attempt unauthorized access to the Platform;
Circumvent Platform security;
Reverse engineer the Platform;
Scrape or systematically extract Platform data; or
Violate any applicable law.

15. PROHIBITED USE

The Platform must not be used in connection with unlawful or prohibited activities.

iPayso may suspend or terminate Accounts that are reasonably suspected of being used for:

Fraudulent activities;
Money laundering;
Terrorist financing;
Illegal goods or services;
Counterfeit or pirated goods;
Unlawful gambling;
Unauthorized financial activities;
Harassment or abusive debt collection;
Activities violating applicable laws; or
Any activity that may expose iPayso or its Users to legal or security risks.

16. DATA SECURITY AND ISOLATION

iPayso uses third-party infrastructure and technology providers to operate its Platform.

The backend infrastructure and database services used by iPayso are powered by Supabase and PostgreSQL.

iPayso implements technical and organizational security measures designed to protect User information.

The Platform uses database-level access controls, including Row Level Security (RLS), designed to restrict access to data based on the authenticated User and the relevant business environment.

Each Merchant operates within an isolated business environment, and the Platform is designed so that a Merchant cannot access or view data belonging to another Merchant through normal authorized use of the Platform.

However, no digital system can be guaranteed to be completely secure.

Accordingly, iPayso does not warrant that the Platform will be completely immune from unauthorized access, cyberattacks, data breaches, or other security incidents.

17. DATA BACKUP AND DATA LOSS

iPayso takes reasonable measures to maintain the availability and security of data stored through the Platform.

However, Merchants acknowledge that data may become unavailable or inaccessible due to circumstances including:

Device loss or damage;
Loss of access to the User Account;
Internet outages;
Server or infrastructure failures;
Cybersecurity incidents;
Software errors;
Force majeure events;
Incorrect information entered by the User; or
Other events beyond iPayso's reasonable control.

Merchants should maintain independent records or backups of important business information where appropriate.

iPayso shall not be liable for loss of business, revenue, or data resulting from the Merchant's failure to maintain appropriate independent records or backups, except where such liability cannot legally be excluded.

18. FEES AND CHARGES

Unless otherwise stated, iPayso may provide certain Services free of charge.

iPayso reserves the right to introduce paid features, subscription plans, or other charges in the future.

Where fees are introduced, applicable pricing and payment terms shall be communicated to Users before the relevant paid Service is activated.

Any applicable taxes shall be charged in accordance with applicable law.

19. INTELLECTUAL PROPERTY

All intellectual property rights in and to the iPayso Platform, including its software, application design, interface, branding, logos, trademarks, content, graphics, text, and technology, are owned by or licensed to iPayso.

Subject to these Terms, iPayso grants you a limited, non-exclusive, non-transferable, nonsublicensable, revocable license to use the Platform for its intended business purposes.

You shall not:

Copy or reproduce the Platform;
Modify or create derivative works;
Reverse engineer or decompile the Platform;
Attempt to extract source code;
Sell, sublicense, or commercially exploit the Platform;
Remove proprietary notices; or
Use iPayso's trademarks without written permission.

20. USER DATA AND CONTENT

You retain ownership of the business and transaction information that you enter into the Platform.

You grant iPayso a limited right to host, store, process, transmit, and display such information to the extent necessary to provide and operate the Services.

iPayso may process information for purposes including:

Providing the Services;
Maintaining the Platform;
Securing the Platform;
Preventing fraud and abuse;
Troubleshooting technical issues;
Providing customer support;
Improving Platform performance; and
Complying with legal obligations.

Further information regarding data collection and processing is provided in the iPayso Privacy Policy.

21. DISCLAIMERS

The Platform and Services are provided on an "as is" and "as available" basis, to the maximum extent permitted by applicable law.

iPayso does not guarantee:

Successful payment through UPI;
Successful opening of a third-party UPI application;
Successful scanning of any QR code;
Successful completion or settlement of a payment;
Accuracy of information entered by a Merchant;
Payment by a Merchant's customer;
Delivery of WhatsApp messages;
Continuous or uninterrupted availability of the Platform; or
That the Platform will be free from errors.

Payment functionality depends on third-party banking applications, UPI infrastructure, banks, NPCI systems, telecommunications networks, and other external systems. iPayso does not control these third-party systems.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, iPayso and its affiliates, officers, directors, employees, agents, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data.

iPayso shall not be responsible for losses resulting from:

Incorrect UPI ID entered by a Merchant;
Incorrect ledger information;
Incorrect payment status marked by a Merchant;
Failure of a customer to pay;
Fraudulent payment screenshots;
UPI or banking failures;
Third-party application failures;
WhatsApp communication failures;
Device loss;
Internet outages;
Unauthorized access caused by compromised User credentials; or
Events outside iPayso's reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

23. INDEMNIFICATION

You agree to indemnify and hold harmless iPayso, its affiliates, officers, directors, employees, agents, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:

Your breach of these Terms;
Your violation of applicable law;
Your misuse of the Platform;
Your unauthorized use of customer data;
Your failure to obtain required permissions or consents;
Your business transactions with customers;
Your violation of third-party rights; or
Any fraudulent or unlawful activity conducted through your Account.

24. SUSPENSION AND TERMINATION

iPayso may suspend, restrict, or terminate your Account or access to the Platform if:

You breach these Terms;
You provide materially false information;
Your Account is used for unlawful purposes;
Your Account presents a security risk;
You attempt unauthorized access;
You misuse the Platform;
Required by applicable law or government authority; or
iPayso reasonably believes suspension is necessary to protect the Platform or its Users.

You may stop using the Platform at any time.

Upon termination, your right to access the Platform may cease, subject to any applicable data retention requirements and the terms of the iPayso Privacy Policy.

25. MODIFICATION OF SERVICES

iPayso may add, modify, suspend, or discontinue features of the Platform from time to time.

iPayso may also release updates, security patches, or technical modifications that may be necessary to maintain or improve the Platform.

iPayso shall not be responsible for losses resulting from the modification or discontinuation of a feature, except where such liability cannot be excluded under applicable law.

26. COMMUNICATIONS

iPayso may communicate with Users using the contact information provided during registration or use of the Platform.

Communications may include:

Service updates;
Transaction-related information;
Technical support;
Policy updates; and
Other communications necessary to provide the Services.

Communications may be delivered through email, SMS, push notifications, or other supported communication methods.

You are responsible for maintaining accurate contact information.

27. GRIEVANCE REDRESSAL

For questions, complaints, or grievances relating to the Platform or Services, Users may contact iPayso through the support channels made available within the Platform or on the iPayso website.

Customer Support: hello@ipayso.com

Support Hours: 9-5

iPayso shall endeavour to address complaints and grievances in accordance with applicable laws and its internal grievance redressal process.

28. THIRD-PARTY SERVICES AND TRADEMARKS

The Platform may interact with or depend upon third-party services, including:

Google Authentication;
Supabase;
PostgreSQL;
WhatsApp;
UPI applications;
Banks;
NPCI infrastructure;
Android operating system services; and
Other third-party technology providers.

These third parties operate independently of iPayso.

Your use of their services may be subject to their respective terms and privacy policies.

All third-party trademarks and logos belong to their respective owners.

iPayso does not claim ownership of or affiliation with third-party trademarks unless expressly stated.

29. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

30. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

31. ENTIRE AGREEMENT

These Terms, together with the iPayso Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and iPayso concerning your use of the Platform and Services.

32. CONTACT US

iPayso

Email: hello@ipayso.com